Frequently Asked Questions
Find answers to common questions about shipping, returns, and our products.
What are your shipping costs?
Shipping costs vary based on your location and the delivery speed you choose. You can view all available shipping options and rates at checkout before placing your order.
How long does delivery take?
Delivery times typically range from 3 to 7 business days depending on your location. Express shipping options are also available if you need your order sooner.
Can I return or exchange a product?
Yes, we accept returns and exchanges within 30 days of purchase. Items must be unused and in their original packaging. Simply contact our support team to get started.
Are Olmez products suitable for sensitive skin?
Many of our formulas are designed with barrier-first care and quiet performance in mind. Always check the product Fit details and patch test before first use if you have sensitive or reactive skin.
How should I store my products?
Store products in a cool, dry place away from direct sunlight. Keep lids tightly closed after use to help maintain formula stability and freshness.
How can I contact customer support?
You can reach us through our Contact page. We’ll help with orders, product questions, and anything else you need.