Refund policy

Shipping

All the products in a confirmed order will be shipped within 24 hours. Expect the products to reach you within 4-7 days of dispatch.

Cancellations

You can only cancel the order by writing to us on our email ID – help@olmezcosmetic.com or calling us on +91 777 792 8747 (Monday to Friday, 10AM to 6PM) and we will help you in cancelling the order.

Please note

Orders can only be cancelled before they are not shipped. You will get an email as the order is shipped.

Returns & Refunds

Thank you for shopping at Olmez. We have made all our products with utmost care and deep scientific knowledge with an understanding of most skin types. If you are still not completely satisfied with a purchase, please reach out to us and we will put all our efforts to help you.

We offer refunds / replacements only in following cases:

Wrong product delivered, Expired product delivered, Damaged product delivered – Physical damage/ tampered product or packaging.

A proper unboxing video is required for damaged, broken, non-working items or similar cases for return approvals.

Under the above circumstances, please raise a return / refund request within 3 days from the date of delivery – drop us an email at help@olmezcosmetic.com

Please allow us 48 hours to review your request. Once the request is approved, we will initiate a reverse pickup. Our courier partner will pick the order from your doorsteps.

Upon receiving the returned order, our service team will review the same. If the issues described by you are verified, our team will initiate a replacement within 24 hours.

No return or any other claim will be acceptable or valid

after the expiration of 3 days from the time of delivery of the product opened/ used/ altered products original packaging (mono cartons, labels, etc.) missing the damaged/ missing product is reported after 2 days from the date of delivery