Privacy policy

Olmez Skincare Pvt. Ltd. 42, Green Petal Complex, Near Rose Garden, Banjara Hills, Hyderabad – 500034, Telangana, India  +91 9876543210 (Mon–Sat, 9:00 AM to 6:00 PM)  support@olmez.in |  www.olmez.in

Last Updated: March 2025

1. INTRODUCTION

At Olmez, your privacy matters to us as much as your skin does. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and how we keep it safe when you visit or shop on www.olmez.in. By using our website or placing an order, you agree to the practices described in this policy. This policy applies only to customers within India.

2. INFORMATION WE COLLECT

When you visit or shop with us, we may collect the following information:

Information you provide directly:

  • Full name, email address, phone number, and delivery address
  • Date of birth (for personalised offers)
  • Payment details (processed securely via third-party payment gateways)
  • Skin type, concerns, or preferences (if you fill out our skin quiz or consultation form)
  • Messages or queries sent to our customer support team

Information collected automatically:

  • IP address and browser type
  • Pages visited, time spent, and clicks on our website
  • Device information (mobile, tablet, or desktop)
  • Cookies and similar tracking technologies

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process and deliver your orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Respond to your queries, complaints, or feedback
  • Personalise your skincare recommendations and shopping experience
  • Send promotional offers, new launches, and newsletters (only if you opt in)
  • Improve our website, products, and customer experience
  • Prevent fraud and ensure the security of our platform
  • Comply with applicable Indian laws and regulations

We will never use your information for any purpose beyond what is described above without your consent.

4. SKIN & CAMERA DATA

If you use our Skin Analysis or Virtual Try-On feature, we may access your device camera to capture facial images. This data is used solely to provide personalised skincare recommendations. It is stored securely and is never shared with any third party. You can request deletion of this data at any time by writing to us at support@olmez.in.

5. COOKIES

We use cookies and small files stored on your browser to remember your preferences, keep items in your cart, and understand how you use our website. This helps us give you a better, faster experience every time you visit.

You can choose to disable cookies through your browser settings. Please note that some features of our website may not work correctly if cookies are turned off. By continuing to use our website, you consent to our use of cookies.

6. SHARING YOUR INFORMATION

We respect your data and do not sell or rent your personal information to anyone. We only share your information with:

  • Delivery partners to ship your orders to your address
  • Payment gateways to securely process your transactions
  • Technology & marketing partners who help us run and improve our website (under strict confidentiality agreements)
  • Legal authorities if required by law or a government authority in India

All third parties we work with are required to handle your data responsibly and only for the purpose it is shared.

7. DATA STORAGE & SECURITY

Your personal information is stored on secure servers protected by encryption, firewalls, and restricted access controls. We take all reasonable technical and organisational measures to protect your data from unauthorised access, misuse, or loss.

Payment information is handled entirely by PCI-DSS compliant third-party payment gateways. We do not store your credit or debit card details on our servers.

8. HOW LONG WE RETAIN YOUR DATA

We retain your personal information only for as long as it is necessary to fulfill the purposes outlined in this policy, or as required by Indian law. Once your data is no longer needed, it is securely deleted or anonymised.

9. YOUR RIGHTS

As a customer, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or outdated information
  • Request deletion of your personal data (subject to legal obligations)
  • Opt out of marketing emails at any time by clicking "Unsubscribe" in any email or contacting us directly
  • Withdraw consent for data processing where consent was the basis of collection

To exercise any of these rights, write to us at support@olmez.in and we will respond within 7 business days.

10. CHILDREN'S PRIVACY

Our website and products are not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has submitted information to us, we will promptly delete it from our records.

11. THIRD-PARTY LINKS

Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices of those sites. We recommend reading the privacy policy of any third-party site you visit.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically. Continued use of our website after changes are posted means you accept the updated policy.

13. CONTACT US

If you have any questions, concerns, or requests regarding your privacy or this policy, please reach out to us:

Olmez Skincare Pvt. Ltd. 42, Green Petal Complex, Near Rose Garden, Banjara Hills, Hyderabad – 500034, Telangana, India  +91 9876543210 (Mon–Sat, 9:00 AM to 6:00 PM)  support@olmez.in  www.olmez.in